The disruptive potential of feedback

The Net Promoter System (NPS), was featured at a recent summit of non-profit practitioners seeking to incorporate beneficiary feedback into program design and delivery. Vikki Tam (a senior Bain partner and one of the featured speakers) spoke to the group about the potential for NPS to be a high-velocity loop of feedback, learning and action that can help increase impact. Read more about recent support provided by Bain at the Feedback Summit.

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